Privacy Policy

Last Updated: April, 2026
This Privacy Policy applies to all users, visitors and customers of our official website www.hcgamepad.us. We respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, store and safeguard your data when you browse our site, place orders and use our services.

1. Information We Collect
   We only collect necessary personal information to fulfill order processing, delivery and after-sales services:
   Personal details you provide when ordering, including your name, shipping address, email address and contact information.
   Basic technical information automatically collected by the website, such as IP address, browser type, device information and browsing activity, for website maintenance and security improvement.
   We do not collect excessive or sensitive personal data from users.
2. Use of Your Information
   All collected information is used solely for legitimate business purposes:
   Processing your orders within 1–3 days.
   Arranging free shipping with delivery time of 7–15 days.
   Providing after-sales service, including 30-day return support. We will process returns within 7 days after receiving returned items.
   Notifying you of order status, shipping updates and service information.
   Keeping our website running safely and normally.
   We will not send unsolicited promotional messages without your permission.
3. Information Sharing
   We will not sell, rent or share your personal information with unrelated third parties for commercial purposes.
   Your information may only be shared in limited cases:
   When required by applicable laws, regulations or legal authorities.
   With logistics providers only to complete product delivery.
   To protect the security and legal rights of our website and users.
4. Data Security
   We take reasonable technical and organizational measures to prevent your personal information from unauthorized access, leakage, alteration or loss. Your data is stored on secure servers, and only authorized staff can access information required for order and after-sales handling.
5. Cookies
   Our website uses simple cookies to optimize your browsing experience and website performance. You may disable cookies through your browser settings, and partial website functions may be affected accordingly.
6. Your Rights
   You have the right to view, correct and request deletion of your personal information stored by us. You may contact us at any time regarding your data privacy requests.
7. Children’s Privacy
   Our services are not directed at individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from minors.
8. Policy Modifications
   We may update this Privacy Policy occasionally. Revised versions will be posted directly on our website. Continued use of our website means you accept the updated policy.
9. Contact Information
   If you have any questions about this Privacy Policy, please contact us:
   Official Email: service@hcgamepad.us
   Official Website: www.hcgamepad.us
   Address: Room 304, Building 2B, Zhonghaixin Innovation Industrial City, Kangle Community, Nanwan Subdistrict, Longgang District, Shenzhen